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User Account Access
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User Account Page 2

  1. I am a new employee, how do I get a Network Account (Active Directory) to access the ACCD Network?
  2. I am a new employee, how do I get an ACCD email account?
  3. I am a new employee, how do I get a PALS (Enterprise Portal) account?
  4. How can I gain access to the CICS/SIS Plus (Student Information System)?
  5. How can I gain access to the CICS/HRS system (Human Resources System)?
  6. What is TPX menu? How can I gain access to TPX?
  7. What is VM/CMS? How can I gain access to VM/CMS?
  8. How do I gain access to Control+D to electronically view my reports?
  9. I have completed the Banner training. How do I gain access to Banner?



  1. 1. I am a new employee, how do I get a Network Account (Active Directory) to access the ACCD Network?
    Your Network Account is also called the Active Directory account based on the Microsoft network infrastructure. The account address should be the same as the first part of your email address. During the first logon, you will be requested to establish a secure password. Your Network Account will provide you access to many of our college and district technology resources including: network printers, software, shared drives and other IT resources. The procedures for getting a network account varies based on your office location.

    San Antonio College Employees:
    1. Follow the steps to obtain the User Account Form.
    2. go to http://sacweb.accd.edu/cit/
    3. click on SAC User Account
    4. Print the form, fax to 785-6333 or drop off at FAC309 5. Technical Issues, contact Mr. Les Germer at lgermer@mail.accd.edu or 785-6167

    St. Philips College employees:
    1. Contact SPC helpdesk 531-4616 to request a computer or a network account.
    2. Helpdesk will send request form to client through email. 3. Secretary/Client will complete form and email back to SPChdesk@mail.accd.edu

    Palo Alto College employees:
    1. Access the following website to request a computer or a network account at Palo Alto College:
    2. Access: http://www.accd.edu/pac/htm/FacultyStaff/
    resources/forms/default.htm 3. Click on ICT Service Request Form, complete the form and submit the form online.
    4. Technical Issues or to follow up, contact Mr. Chris Delgado at 921-5103.

    Northwest Vista College employees:
    1. Follow the steps to obtain the User Account Form.
    2. Go to http://www.accd.edu/nvc/employees/pe/it/default.htm
    3. Call NVC helpdesk at 348-2350
    4. Email at nvchelp@mail.accd.edu
    5. Technology staff will verify user data and create a network account for use.

    ACCD District employees:
    1. To request Network Access, District employees must submit an eRequest.
    2. Go to http://www01.accd.edu/it/erequest
    3. Select e-Request on the Web (listed on left navigation bar)
    4. Enter your User ID, then click 'Next'
    5. Enter or verify your personal information, then click 'Next'
    6. Click the 'PC Technical Support' box
    7. Click the drop-down menu, select 'Miscellaneous Requests', click 'Next' 8. Under 'Description of Services,' request that a User Account be added to the computer and added to the network. Please include the Full Name of the individual that is assigned the computer, BLDG/Room, Special Requests (if applicable), and Special Hardware (if applicable).
    9. Scroll down to the Justification section and enter a justification (i.e. New Employee / Receipt of new workstation).
    10. Scroll down and Select a desired completion date
    11. Scroll down and click 'Send Request'

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  1. I am a new employee, how do I get an ACCD email account?

    Once your profile is created on the ACCD Human Resources System, an overnight program process is run to automatically generate your email account.         Your email account will be established using the following format:
                palsID@mail.accd.edu.

    1. Access the ACCD website (www.accd.edu) and select PALS (www.accd.edu/pals).  From the PALS login screen, select the desired ACCD location. 
    2. From the login page of the college portal, select “Click Here to obtain your PALS login user name” link. 
    3. Follow the prompts.  This should provide you with your PALS ID and also explain your default password.  During the first login, you will be prompted to change to a secure password.
    4. For technical assistance or to follow up, contact Support Central at 220-1616.

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  1. I am a new employee, how do I get a PALS (Enterprise Portal) account?
    1. Once your profile is created on the ACCD Human Resources System, an overnight program process is run to automatically generate your PALS account.

    2. Access the ACCD website (www.accd.edu) and select PALS (www.accd.edu/pals). From the PALS login screen, select the desired ACCD location.

    3. From the login page of the college portal, select “Click Here to obtain your PALS login user name” link.

    4. Follow the prompts. This should provide you with your PALS ID and also explain your default password. During the first login, you will be prompted to change to a secure password.

    5. For technical assistance or to follow up, contact Support Central at 220-1616. For more information on PALS, our enterprise portal, access the PALS FAQ.

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  1. How can I gain access to the CICS/SIS Plus (Student Information System)?
    To gain access to our SIS Plus system using a query only mode or display only access, ask your supervisor to submit an eRequest (Requires your supervisor’s approval). On the main menu of the eRequest, select “Email and other ACCD System ID’s”. Follow the menu prompts and click Send Request. For update access within SIS Plus, it requires two levels of approvals. One from your supervisor and other from the director of the functional area. For example: Admissions and Records, Student Financial Aid, Bursar Office etc.

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  1. How can I gain access to the CICS/HRS system (Human Resources System)?
    To gain access to the Human Resources system, you must get approval from your supervisor and also get authorization from the Human Resources department. Please ask your supervisor to submit an eRequest and specify the screens in HRS system required for access. The client should also contact the Human Resources department via telephone or email to get authorization and then submit the eRequest to the IT department to generate an account. Due to IT security, access to the HRS system is restricted and available to users only with specific job functions.

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  2. What is TPX menu? How can I gain access to TPX?
    TPX stands for Terminal Productivity Executive. TPX allows you to work with multiple mainframe applications without having log in and out of each system. To request access to TPX, submit an eRequest and from the main menu, select “ Email and other System ID’s” option.

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  1. 6. What is VM/CMS? How can I gain access to VM/CMS?
    VM/CMS is a mainframe operating system and several mainframe applications, such as, mainframe email, erequest, report menu and CWIS. To request access to TPX, submit an eRequest and from the main menu, select “ Email and other System ID’s” option.
    Currently you are able to use the VM/CMS email server and the client. However, if you are a new employee, you are advised not to use the accd.edu email server. We are currently in the process of upgrading the email environment and the accd.edu email server is expected to cease once the email server upgrade project is complete.

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  1. How do I gain access to Control+D to electronically view my reports?
    Control+D is an electronic repository of report outputs. Control+D allows users to view the report using an online mode instead of requesting printed output of the reports. If you wish to view your reports using Control+D, you must first submit an eRequest. On the main menu of the eRequest, select “ Email and other System ID’s” and then select ‘Electronic Report Viewing Access” menu option. Once you receive access, you will have to submit another eRequest to specify what reports you would like to access using the Control+D facility. Select “Reports, Labels and Job Scheduling” and then select “Miscellaneous Jobs” from the menu option. Once the reports are enabled, go to the following URL to access Control+D: http://contrlD.accd.edu . For support, Contact Support Central at 220-1616.

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  1. I have completed the Banner training. How do I gain access to Banner?

    1.   Login to your College PALS application by going to http://www.accd.edu/pals.
    2.   Once you are logged in, select the Employee Tab.
    3.   Find the Employee Resources channel (on the left side column) and select the
              Banner Access Request link. (All who have completed Banner Training will have access to the Banner Access Request link).
    4.   For more information, review the Banner FAQ section.

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FAQ's are in categories listed on the FAQ Menu to the right.