What do you think about our IT services?

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To provide a high level of availability, reliability, and communication of service to our ACCD employees and students.
To ensure that all affected parties are notified and proper documentation has been implemented.
To assist with the accuracy of predictions of impact, such as response time and utilization.
To allow changes and increase the probability of success while at the same time maintaining or improving service stability and availability.
To reduce or minimize the percent of changes that needs to be backed out due to inadequate preparation.
To ensure that technical management are accountable for all changes identified.