Everyone who takes an on-line course WII have challenges and problems. 

• Don't run to drop the course just because you have a problem.

• Don't just quit because of a problem.  Get help to solve it.

• Anyone can register, but only serious students work through problems and succeed.

• If you can just get past your current difficulties and frustrations you will succeed!
  

• Most students have to ask someone else for help, more than once, during the semester.
  

• Ask your instructor for help

  • Tell them the problems you are having.

  • It is you instructor's job to help you.

• Other students in the class

  • Others may have had the same problem you are having and have a solution.

  • Students usually enjoy helping their colleagues

  • Post a message to the bulletin board or email another student for help.
    

• Talk to an on-line counselor or come on campus to see one.

  • San Antonio College has counselors ready to talk to you about your problems and offer help.
    If you are having emotional, drug, or alcohol problems they can refer you to the right person.

  • On-line counseling and advising

  • Other counseling service

• Use a computer lab on campus and get one-on-one help

  • Internet Skills Center

• On campus facilities and resources are there for you

  • Even if you are taking an on-line class

  • Even if you are an older student.

If you are having computer problems

• Go through the computer troubleshooting guide
  

• Go through the steps for essential computer maintenance
  

• Call a help desk technician

  • ACCD Help Desk 210-220-1616 or helpdesk@mail.accd.edu

  • San Antonio College Help Desk 210-733-216

• If you cannot connect to the Internet or if the service is very, very slow

  • Call your Internet service provider technical support line.

  • Try a different kind of browser than you have been using to see if the problem stops.

  • Does the site you are trying to access require a special free driver or plugin?

Remember you are deserving of this opportunity for an education.

• If you drop, you will not have credit for this course.